Privacy Policy

This Privacy Policy explains how REDDYDY collects, uses, and protects personal information when you visit our website, place an order, contact our customer service team, or use our online services.

Company Information

REDDYDY
Registered Business Address: Room 503, No. 339, Houting Section, Wutai Road, Dongguan, Guangdong 523000, China
Customer Service Email: support@reddydy.com
Website: https://www.reddydy.com/

Information We Collect

We may collect the following types of information:

• Contact information, such as your name, email address, phone number, shipping address, and billing address.

• Order information, including products purchased, order history, payment status, shipping details, and return or warranty requests.

• Account information, if you create an account on our website.

• Device and usage information, such as IP address, browser type, device type, pages visited, referring pages, and website interaction data.

• Customer support information, including messages, emails, photos, videos, or other information you provide when contacting us.

We do not store complete credit card numbers on our website. Payment information is processed by secure third-party payment providers.

How We Use Your Information

We use personal information to:

• Process and fulfill orders.

• Provide shipping, delivery, return, exchange, and warranty services.

• Respond to customer service requests.

• Send order confirmations, shipping updates, and service messages.

• Improve our website, products, services, and customer experience.

• Detect, prevent, and address fraud, unauthorized transactions, security issues, or technical problems.

• Comply with legal, tax, accounting, and regulatory obligations.

• Provide marketing messages or promotional offers, where permitted by law or with your consent.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, advertising tags, and similar technologies to improve website performance, understand customer behavior, measure marketing effectiveness, and provide relevant advertising.

These technologies may collect information such as your IP address, device type, browser type, pages viewed, products viewed, cart activity, and interactions with our website.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Sharing Personal Information

We may share personal information with trusted third parties who help us operate our business, including:

• Payment processors.

• Shipping and logistics providers.

• Website hosting and ecommerce service providers.

• Customer service tools.

• Email and marketing service providers.

• Analytics and advertising platforms.

• Fraud prevention and security service providers.

• Legal, tax, accounting, or compliance service providers when required.

We do not sell customers’ personal information for money. We may share limited information with advertising or analytics partners to help measure and improve our marketing, where permitted by applicable law.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Order-related records may be retained for tax, accounting, legal, and business purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of your personal information.

• Opt out of marketing emails.

• Manage cookies through your browser settings.

• Ask questions about how your personal information is used.

To exercise these rights, please contact us at support@reddydy.com.

You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails or by contacting us.

Children’s Privacy

Our website and products are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

International Users

If you access our website from outside the country where our service providers are located, your information may be processed or stored in other countries. By using our website, you understand that your information may be transferred and processed internationally where permitted by law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Please review their privacy policies before providing personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

REDDYDY
Email: support@reddydy.com
Registered Business Address: Room 503, No. 339, Houting Section, Wutai Road, Dongguan, Guangdong 523000, China